• What is axel capital?

    Axelcapital is an instant cryptocurrency exchange that allows you to exchange crypto currencies provides the best crypto-to-crypto rates and supports over 140 cryptocurrencies available for exchange.

  • How does Axelcapital work?

    Axelcapital’s trading algorithm is integrated into the largest cryptocurrency exchange platforms, including Binance, Poloniex, Bittrex, etc. In the span of milliseconds, axelcapital makes bids and asks on the platforms, then selects and suggests the best available rate and displays the estimated rate on our site. The rates remain approximate until the transaction is actually made on the blockchain, which is why the exchange rate at the time of a transaction may differ slightly from the estimated rate that you see when you begin a transaction. To learn more about the process,

  • Why should I trust you?

    Axelcapital is one of the most prominent instant cryptocurrency exchanges that has gained the trust of more than 1M users from all over the world. The service provides safe and fast transactions without revealing users identities. We provide the best possible rates by comparing a wide range of reliable trading platforms and work with a list of 140+ cryptocurrencies that is constantly increasing. \r\n Further reasons to trust Axelcapital: No deposit storage. Instant exchange. Each account is protected with 2-factor authentication and an HTTPS protocol. More than 2 million satisfied users

  • What is an exchange rate?

    Exchange rate is the rate at which a unit of one currency can be exchanged for another. There are two exchange options available at axelcapital web floating and fixed. Each one is described below to help you choose one that suits you best.

  • How do I buy coins?

    We do not sell coins Axelcapital. You can visit localbitcoins.com or Coinbase.com to buy coins

  • What is a hash?

    A hash (or tx ID) is the unique address of a transaction in a blockchain that acts as a record or proof that the transaction has taken place. Usually, the hash is a combination of digits and lowercase letters (uppercase in the case of XRP). Whenever you make a payment in cryptocurrency, you receive a hash displayed in your wallet. Every hash should be located in a blockchain. If you have any issues with a transaction on our platform, our support team may ask you to provide the hash for the transaction in order to find your payment and resolve the issue.

  • What are network fees?

    Each time any amount of cryptocurrency is sent or exchanged, the currency goes through a blockchain. This process requires a small fee called a ‘network fee’. The network fee is a commission that a blockchain takes from the amount sent in each currency.

  • How do I cancel my transaction?

    Unfortunately, blockchain transactions are irreversible. Once a transaction is made (money is sent to a particular wallet address), it cannot be rolled back. So, if you are going to exchange cryptocurrency, be sure to double check all payment details carefully before sending.

  • Why is my final amount different?

    All transactions take time to be processed (usually 5-30 minutes). Given the volatility of cryptocurrencies, the exchange rate is subject to change during the processing time, which means the final rate may be slightly different from what you expected. This happens because Changelly doesn’t fix currency rates

  • When should I receive my money?

    Axelcapital transactions take 5-30 minutes to be processed. If a transaction is large (worth over 1 BTC), processing may take longer, depending on the size of your transaction and blockchain capacity

  • Why is my wallet address recognized as invalid?

    Axelcapital supports most wallets. If your wallet address is recognized as invalid, it is usually for one of the following reasons: Make sure your wallet address matches the chosen cryptocurrency. You haven't updated or synced your BCH ABC wallet with a blockchain yet. There was a typo or character missing in the address you provided. Make sure that the address you specify matches the actual address of your wallet

  • Can I send coins directly to your wallet without creating a new transaction?

    All wallet addresses (including memos, destination tags and messages) provided by Axelcapital are reusable and tied to your recipient address. You can send multiple amount of coins to the address generated before without creating a new transaction on Axelcapital. In this case, your coins sent will be automatically exchanged to the same currency and sent to the same wallet address.

  • What is hard fork?

    A hard fork is a mandatory blockchain update that conflicts with the older version. In other words, you cannot use the currency anymore unless you haven’t upgraded the client. The reason of a hard fork can be fixes for a major bug or blockchain improvements. Hard forks should be supported by all members of the crypto community, otherwise it can lead to blockchain replication.

  • At what moment does the order’s exchange rate gets locked?

    The conversion exchange rate gets locked automatically after one confirmation on the Blockchain.

  • Why do I need to enter my email?

    Your email is required to create an account that grants you access to your transaction history, password editing and other account settings. Alternatively, you can create an account using an already-existing Facebook or Twitter.

  • What is the 2-factor authentication?

    2FA authentication is a method that keeps your account protected. To log in to your axelcapital account, you’ll need to use a Google Authenticator app. You may turn the verification off anytime you want.